Warranty

LIFETIME FRAME WARRANTY / 10 - YEAR PARTS WARRANTY INCLUDING FLAPS

HALE PET DOOR™

LIFETIME FRAME WARRANTY
(10 YEAR PARTS WARRANTY - INCLUDING FLAPS)

Thank you for doing business with Hale Pet Door™.  We are sure you will receive years of excellent service with your purchase.  If the product does not meet your expectations, please contact our office for return authorization and return it within 30 days of purchase for a full refund of the purchase price.  Be sure to pack the product well as we can only give 50% credit for a damaged pet door.

Hale Pet Door guarantees and warrants, subject to the conditions and restrictions stated below, that the Hale Pet Door™ products and component parts thereof, purchased from Hale Pet Door shall be free from any defects in materials and workmanship.  The warranty period for all Hale Pet Door™ model pet doors is effective from the date of purchase and extends to the anniversary date marking the end of the tenth year.  We agree to exchange at our expense.

New and Improved Flaps with the Best Vinyl Imported from France, Made with the Custom Hale Pet Door Chemical Recipe

The Best Lifetime Frame Warranty - (No Questions Asked, Does Not Include Flaps, Parts, Shipping, or Labor)

• 1st and 2nd year – 100% of all parts are covered
• 3rd and 4th year - 80% of all parts are covered
• 5th and 6th year – 60% of all parts are covered 
• 7th and 8th year – 40% of all parts are covered 
• 9th and 10th year – 20% of all parts are covered 

This warranty does not include shipping to Hale Pet Door or any field service labor.

A-Glass Breakage:  We use fully tempered glass of the greatest quality and strength available for each application in our window, panel and storm window replacement model pet doors.  It also meets or exceeds all safety glazing laws and codes in the United States.  Even tempered glass will break on occasion, but it is very rare.  When there is a breakage of glass, for whatever reason, within the FIRST YEAR, we will replace the unit for 50% of the current total price.  There is no warranty on glass after the first year.  This warranty excludes the glass in windows and doors through which our in-glass models are installed.  For glass breakage in those instances, you would need to contact the company who installed your window or people door.

Hale Pet Door will credit 50% towards the cost of a replacement Hale Pet Door™ that was damaged due to miscutting, mismeasuring or any other damage due to no fault of Hale Pet Door within 30 days of purchase. Hale Pet Door will not accept any responsibility beyond 50% if damage is due to no fault of Hale Pet Door. This document supersedes all previous warranty documents.