DragonPetDoor.com Website Policy

Last Updated: May 21, 2025

Welcome to DragonPetDoor.com. We manufacture and sell premium pet doors and accessories through our website (DragonPetDoor.com), Amazon, and authorized resellers. This policy governs your use of our site and services, including how we collect, use, and protect your personal information; handle purchases, returns, and warranties; and outline your rights and responsibilities.

By using our website, placing an order, submitting content, or contacting us (via chat or phone or email), you agree to these terms. If you do not agree, please do not use our site.

Questions? Contact us at (800) 826-2871 or dragon@petdoors.com. We typically respond within 3 business days.

1. Privacy Policy & Notice at Collection

We respect your privacy and comply with the California Consumer Privacy Act (CCPA/CPRA), EU/UK General Data Protection Regulation (GDPR), and applicable privacy laws.

Categories of Personal Information We Collect

Sources

• Directly from you (e.g., order forms, support requests, live chat).

• Automatically via tracking technologies (e.g., cookies, pixels, server-side tracking).

• Service providers (e.g., Shopify, Amazon, Google, Meta).

Why We Use It

• Process orders, ship products, and manage accounts.

• Respond to customer support requests.

• Improve site performance and user experience.

• Serve personalized ads, prevent fraud, and ensure legal compliance.

Storage & Protection

Data is stored on secure servers (e.g., Shopify, NetSuite) with encryption and access controls. Service providers are contractually bound to process data lawfully and only for specified purposes.

Sharing

We do not sell your data. We share it only with:

• Payment, shipping, marketing, and analytics providers (e.g.,Google Ads, Google Analytics).

• Authorized resellers for warranty verification.

• Legal authorities (if required).

• Successors in case of a merger or acquisition.

International Transfers

For non-U.S. users, data is processed in the U.S. For EU/UK users, we rely on EU Standard Contractual Clauses (SCCs, approved June 2021). See our GDPR-specific notice at enduraflap.com/gdpr.

Retention

We retain data only as long as necessary:

• Order and warranty data: 7 years (tax and legal compliance).

• Customer support records: 3 years (service quality).

• Analytics and ad data: 2 years (site improvement). Data is securely deleted or anonymized thereafter, unless required by law.

Your Rights

• Access, Correct, Delete: Request access to, correction of, or deletion of your data.

• Opt-Out: Opt out of targeted advertising or limit sensitive data use (we generally don’t collect sensitive data).

• Authorized Agents: CCPA requests via agents require notarized power of attorney or written permission (Cal. Civ. Code § 1798.140).

• Non-Discrimination: We won’t penalize you for exercising rights.

Email dragon@petdoors.com or call (800) 826-2871. We may verify your identity. Responses are provided within 45 days (CCPA) or 30 days (GDPR).

2. Cookie & Tracking Policy

We use cookies, pixels, and server-side tracking (e.g., Google Tag Manager, Meta Pixel) to enhance functionality, analyze behavior, and serve personalized ads.

Types of Cookies

• Essential: Enable cart, login, and account access.

• Analytics: Track site usage (e.g., Google Analytics).

• Advertising: Deliver personalized ads (e.g., Google Ads, Meta Ads).

Your Choices

• Cookie Preferences: Use the “Cookie Preferences” link in the site footer to manage non-essential cookies. Our interface meets WCAG 2.1 AA standards with keyboard navigation and screen reader support.

• EU/UK Users: Opt in to non-essential cookies via our GDPR-compliant cookie banner.

• Opt-Out Options:

• Google Analytics: tools.google.com/dlpage/gaoptout.

• Interest-based ads: www.youradchoices.com.

• Global Privacy Control (GPC): We honor GPC signals as a CCPA opt-out (effective January 2023).

• Server-Side Tracking: This may collect data even if browser blockers are enabled. Opt out via “Cookie Preferences” or email dragon@petdoors.com.

3. Terms of Use

By using our site, you agree to:

• Use it only for lawful purposes.

• Not interfere with our systems, data, or services.

• Not use bots, scrapers, or automated tools without permission.

• Not submit fake, illegal, or defamatory content.

• Provide accurate information when ordering or contacting us.

• Be at least 18 or the age of majority in your jurisdiction (e.g., 19 in Alabama, 20 in Japan).

You are granted a limited, non-exclusive license to use our site for personal, non-commercial purposes.

Indemnification

You agree to indemnify DragonPetDoor.com for legal costs directly caused by your intentional misuse of the site or violation of these terms, to the extent permitted by law.

Export Control

You agree not to export products in violation of U.S. laws.

No Resale

Products purchased on our site may not be resold without written permission. Unauthorized resale may void warranties and result in legal action. Contact us for reseller agreements at dragon@petdoors.com.

4. Ordering & Fulfillment

Order Acceptance

Order confirmation does not guarantee acceptance. We may cancel orders due to stock issues, payment errors, or suspected fraud, with full refunds issued within 5 business days to the original payment method.

Payments

Payments are processed securely via Shopify or PayPal. Orders are accepted only upon successful payment.

Shipping

• U.S. Standard: 3–7 business days.

• U.S. Expedited: 1–3 business days.

• International: 7–14 business days, plus customs delays.

• Risk of Loss: For Amazon orders, risk follows Amazon’s A-to-z Guarantee. For other orders, risk passes upon carrier delivery.

• Customs: International orders may face delays or import restrictions. You are responsible for taxes, duties, and compliance with local customs rules. Contact your local customs authority.

Cancellations

We cannot guarantee changes or cancellations after order submission. Contact us immediately at dragon@petdoors.com or (800) 826-2871.

5. Returns & Refunds

You may return most unused, undamaged products within 30 days of delivery.

Non-Returnable Items

• Custom-made products.

• Items significantly damaged by pets or misuse.

• Note: Minor testing (e.g., temporary installation) does not void eligibility.

Return Process

1. Request a Return Merchandise Authorization (RMA) at dragon@petdoors.com or (800) 826-2871.

2. Ship the item within 14 days of RMA issuance, including all parts in original condition.

3. Use a trackable carrier to our address: DragonPetDoor.com, 254 Granada Drive, San Luis Obispo, CA 93401.

Refunds

Refunds are issued to the original payment method within 7–10 business days after inspection. Original shipping costs are non-refunded.

Restocking Fee

A 15% restocking fee applies to incomplete or altered returns, disclosed at checkout and in order confirmations.

Transit Damage

Report damage within 7 days of delivery with photos to dragon@petdoors.com. We assist with carrier claims but are not liable for carrier errors. Claims must meet carrier deadlines.

6. Warranty

All products include a 1-Year Limited Warranty for defects in materials or workmanship under normal use, per the Magnuson-Moss Warranty Act.

Exclusions

• Improper Installation: Failure to follow instructions or using incompatible materials (e.g., non-standard doors). See enduraflap.com/install.

• Pet damage (e.g., chewing, scratching).

• Weathering, fading, or normal wear-and-tear.

• Labor or incidental costs.

• Unauthorized modifications.

• Purchases from non-authorized resellers (verify at enduraflap.com/resellers).

Claims

Submit claims to dragon@petdoors.com with proof of purchase and photos/videos. We may request return of the item. We evaluate claims within 10 business days.

Remedies

If approved, we prioritize repair, then replacement, then refund, based on product availability and claim details. Some exclusions may not apply in certain states.

7. Product Use & Safety

Our products are designed for specific installation types and standard use, meeting ASTM F2076 safety standards (certificates available upon request). You are responsible for:

• Choosing the correct product for your situation.

• Following installation instructions at enduraflap.com/install.

• Hiring a qualified installer if needed.

Warnings

• Installation Risks: Improper installation may cause structural damage, pet injury, or product failure. Consult a professional if unsure. See safety warnings at enduraflap.com/safety.

• Misuse: Includes using products on incompatible surfaces, exceeding weight limits, or modifying components.

• Containment: Our products are not intended as containment systems and do not guarantee pet safety or home security.

We are not liable for injuries, property damage, or product failure due to improper installation or misuse.

Product Safety Compliance

Our products comply with Consumer Product Safety Commission (CPSC) standards. For recalls or safety alerts, visit enduraflap.com/safety or contact dragon@petdoors.com.

8. Disclaimers & Limitation of Liability

• Warranties: We disclaim implied warranties of merchantability or fitness only to the extent permitted by state law. In California, implied warranties last up to 4 years for consumer goods (Cal. Civ. Code § 1792).

• Liability: Our liability for direct damages is limited to the purchase price of the product, except where prohibited (e.g., personal injury, gross negligence). We are not liable for indirect, incidental, or consequential damages (e.g., lost pets, emotional distress) unless required by law. Check your state’s consumer protection statutes.

9. Force Majeure

We are not responsible for delays or failures due to events beyond our control (e.g., natural disasters, supply chain disruptions, internet outages). We will notify you of delays and offer refunds if delays exceed 30 days.

10. Legal Disputes & Arbitration

Governing Law

California law governs, without regard to conflict-of-law principles.

Arbitration

All disputes (except intellectual property or small claims under $12,500 in San Luis Obispo County Small Claims Court) must be resolved by individual binding arbitration in San Luis Obispo County, CA, under AAA Consumer Arbitration Rules. Arbitration costs follow AAA rules, which may allow cost-shifting. We cover filing fees for claims under $5,000. You waive the right to a jury trial.

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action, to the extent permitted by law.

Opt-Out

To opt out, mail a signed notice to:
DragonPetDoor.com – Arbitration Opt-Out
254 Granada Drive, San Luis Obispo, CA 93401
Must be postmarked within 30 days of your first site use.

Legal Fees

Each party bears its own costs unless otherwise required by law or arbitration decision.

11. Chat & Call Recording

We may record calls and chats for quality, training, and fraud prevention, per California’s two-party consent law (Cal. Penal Code § 632). Consent is obtained via automated IVR prompts or chat notifications. To opt out, follow the prompt or email dragon@petdoors.com. Recordings are retained for 3 years or as required by law. Deletion requests are processed within 30 days, unless legally required.

12. Accessibility

We strive to meet WCAG 2.1 AA standards through quarterly audits and tools like UserWay, ensuring keyboard navigation and screen reader support. For assistance, email dragon@petdoors.com or call (800) 826-2871. We respond within 5 business days.

13. User-Generated Content (UGC)

By submitting reviews, photos, or testimonials, you:

• Grant us a non-exclusive, royalty-free license to use your UGC for marketing and display until you request removal.

• Confirm you are 18+, the content is accurate, and does not violate third-party rights.

• Agree not to post fake, defamatory, or undisclosed paid content. Paid or incentivized UGC (e.g., free products for reviews) must disclose the relationship, per FTC Endorsement Guides (16 CFR § 255).

We may remove UGC that is offensive, irrelevant, or violates rights. Removal requests are reviewed within 7 business days. Contact dragon@petdoors.com.

14. Third-Party Resellers

We are not liable for products purchased from unauthorized resellers, which may void warranties. Verify resellers at enduraflap.com/resellers before purchase.

15. Installation Support

We provide installation guides and support at enduraflap.com/install. We are not liable for costs or damages from third-party installers. Contact dragon@petdoors.com for guidance.

16. Contact Information

DragonPetDoor.com
254 Granada Road, San Luis Obispo, CA 93401

• Support: dragon@petdoors.com | (800) 826-2871

• Privacy: dragon@petdoors.com

• Accessibility: dragon@petdoors.com

• Resellers: dragon@petdoors.com

Hours: Monday–Friday, 9 AM–5 PM PT
Legal Notice: We do not accept service of legal documents via email.