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Help Center

Order Issues

When will my pet door ship?

Typically, as long as your product is in stock, it can take three to five business days before being ready to ship. If your product is out of stock or there are any shipping delays...

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What do I do if I received the wrong pet door and not the one I ordered?

We're sorry. We try not to make mistakes, and we will fix your order as soon as possible. Please contact our customer service team and we will help you as soon as possible.

What do I do if I ordered the wrong pet door?

No problem! Just contact our customer service team and we'll get you the right pet door.

Payments

Do your discount codes expire?

Some of our codes do! If it does expires, you're find the expiration date at the code's source.

What payment methods do you accept?

We only accept the following payment methods: Visa, Master Card, American Express, Apple Pay, ELO, Google Pay, Facebook Pay, JCB, Shop Pay, Venmo, Paypal, and the Discover Card.

You charged me for my door twice.

We're sorry! There may have been an error with our system or your bank. Please contact our customer service team as soon as possible so that we can fix the problem.

Delivery

How much is shipping?

That will depend on the weight of the door you ordered, where it is shipping to, and what type of shipping you are using. You can see your shipping options and select the one that best matches your budget during checkout.

Where do you ship from?

We ship from the central coast of California.

I didn't receive my order.

There may have been a problem during the delivery process. Please contact our customer service team as soon as possible so that we can fix it.

How is the price of shipping calculated?

The price of shipping is based on the total weight of your order, where you are shipping to, and how quickly you want to receive it. You can preview the cost of shipping at checkout.

I received the wrong pet door/order or an incomplete order.

We're sorry. We try not to make mistakes, and we will fix your order as soon as possible. Please contact our customer service team and we will help you as soon as possible.

Why is my order taking so long to get to me?

There are a few reasons why an order may be taking a long time to get to you. If your order hasn't shipped yet, we are most likely still packaging your order...

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When will my order ship?

Unless you have ordered a product that is out of stock, it can take 3 to 5 business days for your pet door to be shipped.

Will my package be charged delivery/customs fees?

Yes. We will contact you after you place your order about custom fees and other international shipping charges.

How do I track my order?

Your order confirmation email has a FedEx tracking number that you can use on the FedEx website to track your package.

What should I do if my order hasn't been delivered?

Please contact our customer service team so that we can find your order.

What countries do you ship to?

We ship all around the world.

Can I change my shipping address?

Yes! Just contact our customer service team.

Returns & Refunds

What is your return policy?

Returns are free within 30 days. If you are not satisfied with your purchase for any reason, please call or email us for a Return Merchandise Authorization number (RMA number)...

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My product arrived damaged.

We're sorry to hear that. Please contact our customer service team so that we can help you.

How do I return my order?

Just contact our customer service team, and we can start the process!

I need my refund directed to a different account.

Sadly, we can only refund money to the account the purchase was made from.

Can I exchange my pet door for a different one?

Sure! Just contact our customer service team, and we can start the process.

How do I claim my warranty policy?

Dragon Pet Doors have a one-year warranty for normal wear & tear and manufacturing defects.

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When will my refund be processed?

Returns are processed Monday through Fridays only. If you have already shipped back your return, your refund will be processed once we have received your order.

Installation Questions

Can you install my pet door for me?

No. We only sell the pet doors, but most local handymen are able to install one for you.

Where can I find the installation instructions for my pet door?

All of our installation instructions are on our website. Go to the product page for your pet door. It will be under the "Installation Guide" tab.

Product and Stock

What size flap do I need for my dog?

To find your flap size, you will need to measure your dog or cat. While your dog is standing still, measure the distance from the floor to the top of their withers (shoulder blades). This is the height...

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What replacement flap do I need?

The Dragon Pet Door only has one flap for every door type. Just make sure you order it in the correct size!

When will you have more Dragon Pet Door sizes?

Dragon is still a brand new pet door brand, so we are expanding our product options slowly. We have new pet door products and flap sizes planned for the upcoming months.

Website Questions

Do you have a phone number I can call?

Yes. You can contact our customer service team at 1-800-826-2871.

I can't find my order confirmation email.

Please check your spam inbox, as our emails are sometimes automatically filtered there.