How much is shipping?
That will depend on the weight of the door you ordered, where it is shipping to, and what type of shipping you are using. You can see your shipping options and select the one that best matches your budget during checkout.
Where do you ship from?
We ship from the central coast of California.
I didn't receive my order.
There may have been a problem during the delivery process. Please contact our customer service team as soon as possible so that we can fix it.
How is the price of shipping calculated?
The price of shipping is based on the total weight of your order, where you are shipping to, and how quickly you want to receive it. You can preview the cost of shipping at checkout.
I received the wrong pet door/order or an incomplete order.
We're sorry. We try not to make mistakes, and we will fix your order as soon as possible. Please contact our customer service team and we will help you as soon as possible.
Why is my order taking so long to get to me?
There are a few reasons why an order may be taking a long time to get to you. If your order hasn't shipped yet, we are most likely still packaging your order...
When will my order ship?
Unless you have ordered a product that is out of stock, it can take 3 to 5 business days for your pet door to be shipped.
Will my package be charged delivery/customs fees?
Yes. We will contact you after you place your order about custom fees and other international shipping charges.
How do I track my order?
Your order confirmation email has a FedEx tracking number that you can use on the FedEx website to track your package.
What should I do if my order hasn't been delivered?
Please contact our customer service team so that we can find your order.
What countries do you ship to?
We ship all around the world.
Can I change my shipping address?
Yes! Just contact our customer service team.