PetSafe Sash Window Pet Door
- Adjustable Width: Fits sash windows with widths between 22"-25"
- Easy Installation: Spring-loaded design for hassle-free installation and removal
- Durable Materials: Aluminum frame and plastic pet door suitable for cats and small dogs
- Controlled Access: Press-fit locking door cover included for added security
- Corrosion-Resistant: Long-lasting performance with corrosion-resistant materials
- Custom orders are made to your specifications and are non-returnable
- Approximately three weeks to build your custom panel pet door
- Panels less than 22" will have no glass
Product Details
Experience the perfect blend of convenience and security with the PetSafe Sash Window Pet Door. Designed to fit most sash windows with adjustable widths between 22" and 25", this innovative solution allows your furry friends to enjoy the freedom of coming and going, while maintaining the comfort and safety of your home.
Constructed with a durable aluminum frame and a plastic pet door, the PetSafe Sash Window Pet Door is perfect for both cats and small dogs. The lightweight, flexible tinted clear vinyl flap ensures ease of use for pets of all sizes, while the press-fit locking door cover gives you control over when your pet can enter or exit. Corrosion-resistant materials provide long-lasting performance, giving you peace of mind for years to come.
Installing the PetSafe Sash Window Pet Door is a breeze, thanks to its spring-loaded design that enables installation and removal in just minutes. This makes it an ideal choice for rentals or vacation homes, as it can be easily set up and removed as needed. The panel fits into tracks 1" thick and wider. The built-in Anti-Whoops feature accommodates a 3/4" change in adjustment range, allowing for small measuring errors.
The versatile design allows you to move the pet door to the right side if needed by unscrewing it and flipping the frame 180°, ensuring that the adjustment screws and locking cover are on the same side when reinstalling.
Give your pets the freedom they deserve and maintain the comfort and security of your home with the PetSafe Sash Window Pet Door. With its easy installation, minimal impact on your window, and versatile design, this window pet door offers a beautifully engineered solution that both you and your pets will love.
Features:
- Flexible Flap: Tinted clear vinyl flap allows easy access for pets of all sizes
- Minimal Impact: Installation into the window track ensures no damage to your window or home
- Versatile Design: Pet door can be moved to the right side by flipping the frame 180°
- Rental-Friendly: Ideal for rentals or vacation homes due to easy installation and removal
- 3-Season Climates: Best suited for temperate climates with average wind resistance and sealing value
Size Chart
Flap Dimensions:
5 1/8"w x 8 1/4”h
The entry way your dog goes through.
Height To Raise Window
15"
How high you must raise your window in order to fit the panel into the track.| Flap Size | Flap Dimension | Height to Raise Window | Recommended Pet height |
|---|---|---|---|
| Small | 5 1/8" x 8 1/4" | 15" | 6" - 12" |
Adjustment Ranges:
- 22" - 25"
- 25" - 28"
- 28" 31"
- 31" - 34"
- 34" - 37"
Pet door has 1" framing, measure your track width to make sure that your window will accommodate the sash.
Wondering how to measure your track? Review our Track Measuring Guide.
Do not know which flap size to get? Here is a measurement guide to help you out.
Installation Instructions
Difficulty
Easy
Steps
02
Time Required
0.5 hours
Sections
01
Flags
00
Parts
- 1 Petsafe Sash Window Panel
Tools
- Flathead Screwdriver
Please read instructions & notes thoroughly before installation.
Step 1 Insert Sash Panel
- Open your window.
- Place the PetSafe Vertical Window Pet Door into the track of your sash window.
Step 2 Release Spring Mechanism
- Release the automatic width adjustment locks by loosening the screws with a screwdriver. This allows the spring mechanism to move freely from side to side.
- Tighten the width adjustment locks once the pet door has expanded the full width of the window
PetSafe Sash Window Panel Tips
Adjusting the Pet Door for your Window
- Due to the fact that there are many types of windows, you may need to modify your installation using shims or similar materials, and depending on window design you may need to create a track with a quarter-round or 1" square wood strip.
- If there is a gap, you can use the shims to even out the pet door. A foam weather stripping can also be used around the edges for additional insulation.
Removing Your PetSafe Sash Window Pet Door
- You will first need to loosen the width adjustment locks, you may first need to lift the pet door up to loosen the bottom screw.
- Then compress the window pet door and tighten the width adjustment locks once again for easy removal.
Removing the Press-Fit Closing Cover
- Step 1: Place thumbs in center of cover.
- Step 2: Place fingers on the back side of the wings sticking out of the sides of the cover.
- Step 3: Push with thumbs and Pull with fingers at the same time to unsnap the cover from the frame.
Lock Details
A great way to lock your sliding window is a Charley bar or screw in the track. Both work off the same concept - they block the slider from opening. When engaged you cannot pull the sliding door away from the pet door panel.
Switch the Side of the Flap
You can switch which side of the sash panel the pet door flap is on to best fit your home.
Step 1
- Remove the screws on the inside of the pet door frame and remove both frame pieces.
Step 2
- RRotate the flap assembly 180° so the opening is on the opposite side. Make sure the locking cover is on the same side as the width adjustment locks.
Step 3
- Reinstall the pet door using the original screws.
Videos
How to Measure Your Sash Window for a Pet Door
FAQ
What do I need to know/measure before I order?First raise up your window and check that it can go up far enough to be left with an opening 15" high. Next measure the width of the track from left to right, including going inside the track on both sides. Last measure how wide the track is that the window slides in (needs to be at least 1") |
How wide does the track have to be for the PetSafe Sash to fit?Track width needs to be at least 1" thick. |
Can I choose what side the door is on?It comes standard on the left, if you are looking from the inside of the house. You can switch it by taking out the pet door (needs a screwdriver) and flipping it upside-down. |
Will this door be good for more extreme weather?The pet door has flexible flap with a magnet on the bottom to help hold is shut. The glass is single pane for moderate insulation value, that said this is recommended for more mild climates or if you a simply on a fixed budget. You can also check out our full list of recommended extreme weather dog doors. |
My cat is having a hard time opening the flap is there something I can do that would make it easier?You can by removing the flap, although you would have a big open hole. Some electronic window cat doors open automatically for your cat, or at least have a light weight flap that is easy enough for them to push. Make sure you also check out our guide on training your cat how to use a cat flap. |
What if I mismeasured?If you've mismeasured, you may be able to fix it. To make your sash cat door about 3/4" wider, you may purchase a width extension (or make your own using 1" x lumber). To make your window kitty door insert slightly shorter you may trim the side flanges on the spring loaded adjustment piece with a hacksaw or a jigsaw with a metal cutting blade. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
Customer Reviews
Size Chart
Flap Dimensions:
5 1/8"w x 8 1/4”h
The entry way your dog goes through. Height To Raise Window
15"
How high you must raise your window in order to fit the panel into the track.| Flap Size | Flap Dimension | Height to Raise Window | Recommended Pet height |
|---|---|---|---|
| Small | 5 1/8" x 8 1/4" | 15" | 6" - 12" |
Adjustment Ranges:
- 22" - 25"
- 25" - 28"
- 28" 31"
- 31" - 34"
- 34" - 37"
Pet door has 1" framing, measure your track width to make sure that your window will accommodate the sash.
Wondering how to measure your track? Review our Track Measuring Guide.
Do not know which flap size to get? Here is a measurement guide to help you out.
Difficulty
Easy
Steps
02
Time Required
0.5 hours
Sections
01
Flags
00
Parts
- 1 Petsafe Sash Window Panel
Tools
- Flathead Screwdriver
Please read instructions & notes thoroughly before installation.
Step 1 Insert Sash Panel
- Open your window.
- Place the PetSafe Vertical Window Pet Door into the track of your sash window.
Step 2 Release Spring Mechanism
- Release the automatic width adjustment locks by loosening the screws with a screwdriver. This allows the spring mechanism to move freely from side to side.
- Tighten the width adjustment locks once the pet door has expanded the full width of the window
PetSafe Sash Window Panel Tips
Adjusting the Pet Door for your Window
- Due to the fact that there are many types of windows, you may need to modify your installation using shims or similar materials, and depending on window design you may need to create a track with a quarter-round or 1" square wood strip.
- If there is a gap, you can use the shims to even out the pet door. A foam weather stripping can also be used around the edges for additional insulation.
Removing Your PetSafe Sash Window Pet Door
- You will first need to loosen the width adjustment locks, you may first need to lift the pet door up to loosen the bottom screw.
- Then compress the window pet door and tighten the width adjustment locks once again for easy removal.
Removing the Press-Fit Closing Cover
- Step 1: Place thumbs in center of cover.
- Step 2: Place fingers on the back side of the wings sticking out of the sides of the cover.
- Step 3: Push with thumbs and Pull with fingers at the same time to unsnap the cover from the frame.
Lock Details
A great way to lock your sliding window is a Charley bar or screw in the track. Both work off the same concept - they block the slider from opening. When engaged you cannot pull the sliding door away from the pet door panel.
Switch the Side of the Flap
You can switch which side of the sash panel the pet door flap is on to best fit your home.
Step 1
- Remove the screws on the inside of the pet door frame and remove both frame pieces.
Step 2
- RRotate the flap assembly 180° so the opening is on the opposite side. Make sure the locking cover is on the same side as the width adjustment locks.
Step 3
- Reinstall the pet door using the original screws.
Videos
How to Measure Your Sash Window for a Pet Door
FAQ
What do I need to know/measure before I order?First raise up your window and check that it can go up far enough to be left with an opening 15" high. Next measure the width of the track from left to right, including going inside the track on both sides. Last measure how wide the track is that the window slides in (needs to be at least 1") |
How wide does the track have to be for the PetSafe Sash to fit?Track width needs to be at least 1" thick. |
Can I choose what side the door is on?It comes standard on the left, if you are looking from the inside of the house. You can switch it by taking out the pet door (needs a screwdriver) and flipping it upside-down. |
Will this door be good for more extreme weather?The pet door has flexible flap with a magnet on the bottom to help hold is shut. The glass is single pane for moderate insulation value, that said this is recommended for more mild climates or if you a simply on a fixed budget. You can also check out our full list of recommended extreme weather dog doors. |
My cat is having a hard time opening the flap is there something I can do that would make it easier?You can by removing the flap, although you would have a big open hole. Some electronic window cat doors open automatically for your cat, or at least have a light weight flap that is easy enough for them to push. Make sure you also check out our guide on training your cat how to use a cat flap. |
What if I mismeasured?If you've mismeasured, you may be able to fix it. To make your sash cat door about 3/4" wider, you may purchase a width extension (or make your own using 1" x lumber). To make your window kitty door insert slightly shorter you may trim the side flanges on the spring loaded adjustment piece with a hacksaw or a jigsaw with a metal cutting blade. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
